top of page

 TERMS & CONDITIONS

 

These Terms and Conditions apply to all coaching and mentoring services provided by Awakening KM (“the Coach”) to any individual or organization (“the Client”).

 

The term coaching includes life coaching, abundance mindset & manifestation coaching, and spiritual coaching. From time to time, it may also extend to executive or business coaching.

 

By purchasing or enrolling in any of the services provided by Awakening KM (Kristy Ramos) — including but not limited to group coaching programs, private 1:1 coaching, online self-paced courses, workshops, and digital resources — you agree to the following terms and conditions:

​

General Agreement: 

  • Services are intended for personal growth, empowerment, and educational purposes only.

  • Results depend on your personal commitment and participation; no specific outcomes are guaranteed.

  • Coaching is not a substitute for therapy, medical advice, or legal/financial advice.

​

Responsibilities: 

Your Coach will:

 

  • Support you in identifying solutions, offering suggestions, and providing guidance.

 

 

You, as the Client, acknowledge:

 

  • You are responsible for the cause of all change in your life.

  • You accept full responsibility for your decisions and actions.

  • The Coach is not a licensed therapist, medical professional, financial advisor, attorney, or real estate agent.

 

Payments: 

  • Services are intended for personal growth, empowerment, and educational purposes only.

  • Results depend on your personal commitment and participation; no specific outcomes are guaranteed.

  • Coaching is not a substitute for therapy, medical advice, or legal/financial advice.

​

Session Format& Scheduling:

  • 1:1 sessions will take place via video conference (e.g., Zoom), unless another format is mutually agreed upon.

  • The client is responsible for joining the session on time.

  • Awakening KM is responsible for being available at the agreed-upon times.

  • The dates and times of the first and subsequent sessions will be confirmed via email.

  • Sessions may only be rearranged in accordance with the “Rearranging Sessions” section of this agreement.

​

Rescheduling & Transfer:

  • For 1:1 coaching sessions: At least 24 hours’ notice is required to reschedule. Otherwise, the session will be forfeited.

  • Group programs, courses, and workshops: Once started, they cannot be transferred to another round or participant.

 

Confidentiality & Privacy: 

  • All personal information shared during coaching is kept strictly confidential, except in cases where disclosure is required by law (such as reports of abuse, threats of harm, or a court order).

  • Clients acknowledge that there are risks associated with using technology (e.g., email, Zoom, WhatsApp, or other online platforms) and accept responsibility for ensuring the security of their own communication.

  • Group participants are expected to respect and maintain the privacy of fellow members at all times.

  • For the privacy and protection of all clients, recording of any 1:1 coaching session or group program is strictly prohibited.

​

Refund Policy:

  • All sales are final. Once you have enrolled and begun a program, course, or session, no refunds will be issued.

  • If you notify Awakening KM on the same day of purchase that the service is not the right fit, your request will be reviewed. Refunds are not guaranteed but may be considered on a case-by-case basis.

​

Coaching Disclaimer:

By enrolling, you acknowledge that:

  • Coaching is not a substitute for professional mental health care or medical treatment.

  • Coaching is currently an unregulated industry, and your Coach is not licensed by any regulatory authority in the U.S. or abroad.

  • You are fully responsible for your own well-being, choices, and the results that follow.

  • Comments, feedback, and strategies provided are intended to assist you in achieving your goals, but results are not guaranteed.

  • No promise of specific outcomes (including trauma recovery, career advancement, business success, or happiness) is made.

​

Between Sessions:

  • Optional exercises may be assigned to support progress. Completing them is encouraged but not mandatory.

  • Clients may contact Awakening KM by email for clarification or administrative purposes.

  • Additional coaching outside of scheduled sessions may incur extra charges, agreed upon in advance.

 

Program Changes: 

Awakening KM reserves the right to modify, change, or cancel programs where necessary. Any changes will be communicated promptly to clients.

​

Early Termination: 

Awakening KM may terminate services early in circumstances such as illness, unavailability, conflict of interest, or inappropriate behavior. Where practicable, reasonable notice will be provided, and unused prepaid sessions will be refunded.

​

Intellectual Property: 

  • All content (workbooks, videos, recordings, documents, training materials, and online content) is the property of Awakening KM (Kristy Ramos) and/or its licensors.

  • Content may not be shared, reproduced, or sold without written permission.

​

Data Protection: 

  • Awakening KM will protect your information as confidential unless you state otherwise in writing or unless disclosure is required by law.

  • In cases where action must be taken (e.g., mandated reporting of abuse or threats of harm), you understand that confidentiality may be limited by these legal and ethical obligations.

  • If required by a court order, your Coach will provide information or testify only to the extent required by law.

​

Waiver of Liability: 

By engaging in services with Awakening KM, you release and discharge your Coach and related representatives from any claims, damages, or liabilities arising from your coaching relationship. This Agreement is binding on your heirs, executors, and legal representatives.

​

Variation of Terms: 

Awakening KM reserves the right to update these Terms & Conditions. Clients will be notified in writing (via email) at least one week in advance. If you do not agree with the changes, you may withdraw from services and receive a refund for unused prepaid sessions.

​

Cancellation: 

  • Cancellations must be submitted in writing to awakeningkm@gmail.com.

  • Cancellations are effective upon receipt.

  • No refunds, credits, or transfers are issued for “no-show” sessions.

​

Agreement: 

By signing a Coaching Agreement with Awakening KM or making payment for any service, you confirm that you have read, understood, and agreed to these Terms and Conditions.

​

Feedback: 

Awakening KM welcomes feedback at any time. Feedback can be shared during sessions or by email at awakeningkm@gmail.com.

bottom of page